Privacy Policy

1. Introduction

1.1 bagh88 ("we", "us", "our") operates the online casino and sports betting platform accessible at bagh88.app. We are committed to protecting the privacy and personal data of every player who registers and uses the bagh88 platform.

1.2 This Privacy Policy applies to all personal data collected, processed, and stored by bagh88 in connection with your use of the platform, including account registration, identity verification, payment transactions, gaming activity, customer support interactions, and any marketing communications you have opted into.

1.3 This policy is to be read alongside the bagh88 Terms & Conditions and Responsible Gaming Policy, both of which are accessible on the bagh88 platform. In the event of any conflict between this Privacy Policy and any other bagh88 document, this Privacy Policy shall prevail in respect of data protection matters.

1.4 We review and update this Privacy Policy periodically. The effective date at the top of this document indicates when it was last revised. Continued use of the bagh88 platform after an updated policy is published constitutes your acceptance of the revised terms.

2. Definitions

In this Privacy Policy, the following terms carry the meanings assigned below:

• "Personal Data" means any information that identifies or can reasonably be used to identify a natural person, including name, date of birth, contact details, financial information, device identifiers, and IP address.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Subject" means the individual to whom Personal Data relates — in this context, a registered player or visitor to the bagh88 platform.
• "Third Party" means any entity other than bagh88 and the Data Subject, including payment providers, game suppliers, and identity verification partners.
• "Cookies" means small data files placed on your device by the bagh88 platform to enable functionality, analytics, and session management.

3. Data We Collect

3.1 bagh88 collects Personal Data in the following categories:

3.1 Identity & Registration Data

When you register an account on bagh88, we collect your full legal name, date of birth, gender (where provided), residential address in Bangladesh, and the username you choose for the platform. This data is required to create and manage your account and to fulfil our age verification obligations.

3.2 Contact Data

We collect your email address and, where provided, your mobile phone number. Contact data is used for account communications, security alerts, and — where you have opted in — promotional messages from bagh88.

3.3 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations, bagh88 may collect copies of government-issued identification documents, including your National Identity Card (NID), passport, or driver's licence. We may also collect proof of address documents. KYC documents are processed and stored securely and are not used for any purpose other than identity and age verification.

3.4 Financial & Payment Data

bagh88 collects information relating to your payment transactions, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in Bangladeshi Taka (৳ / BDT), transaction timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs; payment processing is handled by our certified payment partners.

3.5 Gaming & Betting Activity Data

We collect records of your gaming and betting activity on the bagh88 platform, including games played, wagers placed, outcomes, bonuses claimed, and account balance history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

3.6 Technical & Device Data

When you access the bagh88 platform, we automatically collect your IP address, device type, operating system, browser type and version, screen resolution, and time zone. This technical data is used for security monitoring, fraud prevention, and platform optimisation.

3.7 Communications Data

If you contact bagh88 customer support, we retain records of those communications — including emails, chat transcripts, and any attachments — for quality assurance, dispute resolution, and compliance purposes.

4. How We Collect Data

4.1 Directly from you — when you register an account, submit KYC documents, make a deposit or withdrawal, contact customer support, or opt in to marketing communications.

4.2 Automatically — through cookies, server logs, and similar tracking technologies when you browse or use the bagh88 platform. See Section 8 for more detail on cookies.

4.3 From third parties — from identity verification partners who assist with KYC checks, from payment providers who confirm transaction details, and from fraud prevention services that help bagh88 detect and prevent unauthorised account access.

5. Legal Basis for Processing

5.1 bagh88 processes your Personal Data on the following legal bases:

6. How We Use Your Data

6.1 bagh88 uses the Personal Data we collect for the following purposes:

• To create, verify, and manage your bagh88 account.
• To process deposits and withdrawal requests via your chosen payment method.
• To verify your identity and age in accordance with our KYC requirements and to prevent underage gambling.
• To detect, investigate, and prevent fraudulent activity, money laundering, account abuse, and other prohibited conduct.
• To monitor gaming activity for responsible gaming purposes and to identify players who may require support.
• To communicate with you about your account, including security alerts, transaction confirmations, and policy updates.
• To send you promotional offers, bonuses, and seasonal campaigns — only where you have explicitly opted in to receive such communications.
• To resolve disputes and respond to customer support enquiries.
• To analyse platform usage patterns and improve the bagh88 user experience.
• To fulfil any legal obligations applicable to bagh88 in connection with the operation of an online gaming platform.

6.2 bagh88 does not use automated decision-making that produces legal or similarly significant effects on players without human review. Where automated tools are used for fraud detection or responsible gaming flagging, outcomes are reviewed by a member of the bagh88 team before any account action is taken.

7. Sharing Your Data

7.1 bagh88 does not sell, rent, or trade your Personal Data to third parties for marketing purposes. We share Personal Data only in the circumstances set out below.

7.1 Payment Providers

To process your deposits and withdrawals, bagh88 shares the minimum necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These providers operate under their own privacy policies and are bound by data security obligations consistent with their certification standards.

7.2 Identity Verification Partners

bagh88 engages third-party KYC and identity verification service providers who assist in verifying the identity and age of players. These partners process identity document data solely for the purposes of verification and are contractually prohibited from using that data for any other purpose.

7.3 Game Software Providers

Game suppliers whose content is hosted on the bagh88 platform may receive anonymised or pseudonymised session data necessary for the technical delivery of game rounds. No directly identifying Personal Data is shared with game providers for marketing or profiling purposes.

7.4 Legal & Regulatory Authorities

bagh88 may disclose Personal Data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of bagh88, its players, or the public.

7.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the bagh88 business, Personal Data held by bagh88 may be transferred to the acquiring entity. Players will be notified of any such transfer and any material change to the terms under which their data is held.

8. Cookies & Tracking Technologies

8.1 bagh88 uses cookies and similar tracking technologies to enable the operation of the platform, remember your preferences, maintain your session, and gather aggregated analytics data.

8.2 The categories of cookies used by bagh88 are as follows:

8.3 You may manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the bagh88 platform. Disabling other cookie categories will not prevent you from accessing the platform but may affect your experience.

9. Data Security

9.1 bagh88 implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and bagh88 servers.
• Encryption of sensitive data at rest, including KYC documents and payment transaction records.
• Access controls limiting staff access to Personal Data on a strict need-to-know basis.
• Regular security audits and vulnerability assessments of the bagh88 platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Monitoring systems that detect and alert to anomalous login or transaction activity in real time.

9.2 While bagh88 takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying bagh88 promptly if you suspect any unauthorised use of your account.

9.3 In the event of a data breach that is likely to result in a risk to your rights and freedoms, bagh88 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

10. Data Retention

10.1 bagh88 retains Personal Data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

10.2 Following the expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be attributed to a specific individual.

11. Your Rights

11.1 As a Data Subject, you have the following rights in respect of your Personal Data held by bagh88:

• Right of Access: You may request a copy of the Personal Data that bagh88 holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete Personal Data held about you.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to bagh88's legal retention obligations.
• Right to Restriction: You may request that bagh88 restricts the processing of your Personal Data in certain circumstances, such as where you contest its accuracy.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you may request that bagh88 provides your Personal Data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your Personal Data where bagh88 relies on legitimate interest as the legal basis, and where your interests override those of bagh88.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

11.2 To exercise any of the above rights, please contact the bagh88 support team at [email protected]. bagh88 will respond to all data rights requests within a reasonable timeframe and in accordance with applicable law. Where a request is complex or voluminous, bagh88 may extend the response period and will inform you accordingly.

11.3 Please note that certain rights are subject to limitations. For example, bagh88 cannot erase financial transaction records that it is legally required to retain for regulatory compliance purposes.

12. Third-Party Services

12.1 The bagh88 platform integrates third-party services for the delivery of game content (including providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming), payment processing, and platform analytics. These third-party services operate under their own privacy policies and data processing terms.

12.2 bagh88 is not responsible for the privacy practices of third-party game providers or payment partners. Players are encouraged to review the privacy policies of any third-party services they interact with in connection with their bagh88 account.

12.3 bagh88 does not embed third-party social media tracking pixels or advertising network trackers on the platform. No Personal Data is shared with social media platforms for advertising retargeting purposes without your explicit consent.

13. Children's Privacy

13.1 If bagh88 becomes aware that Personal Data has been collected from a person under 18, that data will be deleted immediately and the associated account will be suspended. If you believe that a person under the age of 18 has registered an account on bagh88, please contact us immediately at [email protected].

13.2 Parents and guardians who share devices with minors are encouraged to use parental control software to restrict access to online gaming and gambling platforms, including bagh88.

14. Policy Amendments

14.1 bagh88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, bagh88 will publish the updated policy on the platform with a revised effective date.

14.2 Players are encouraged to review this Privacy Policy periodically. Continued use of the bagh88 platform following publication of an updated policy constitutes your acceptance of the revised terms.

14.3 If you do not agree with an amendment to this Privacy Policy, you may request closure of your bagh88 account and withdrawal of your available balance by contacting [email protected] prior to the effective date of the change.

15. Contact Us

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way bagh88 handles your Personal Data, please contact us using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response Target: bagh88 aims to acknowledge all privacy-related requests within 48 hours and to resolve them within a reasonable period in line with applicable law.

15.2 When submitting a data rights request, please include your registered account username and a description of your request in as much detail as possible to allow the bagh88 team to locate and process your data efficiently.